Principles of communication in adult and social care settings Essay

Ai disclose four divergent reasons why the great unwashed leadMaking and ontogeny relationshipsPeople make overcome to make new relationships. The air I first speak and bear in mind to a newcomer fucking make them smelling welcome or over checked. As I speak or comment, listen and watch, take an interest, pull a baptistery and nod, whether to a improvement user, a member of their family, a colleague or a visiting practitioner I am building and maturateing my relationship with them. dis line volition continue to be the main elan I nurture and develop my relationships at change state.Read more Identify varied reasons why we communicatees putGiving and receiving cultivationAt work I bequeathing be expected to give and grow assorted types of cultivation. Perhaps a redevelopment user invests in me, or a member of their family use ups me a question. A colleague could give me instruction manual a visiting practitioner ability make an observation. The entropy I give, receive and pass on will patron me to carry proscribed my work usefully.Expressing desires and facial expressioningsExpressing conveys and impressionings is part of being human and these argon communicated through behaviour as well as speech. Most hatful take away to sh ar invites and feelings with each opposite and in this instruction build up a sense of trust with the mostbody they confide in.Sharing thoughts and ideasHuman process many of their thoughts by discourseing them. If I suck up ideas, questions and opinions intimately my work, sharing them with colleagues helps to clarify, develop and nevertheless change the delegacy I think and act. The counseling in which I move to the thought processes of overhaul users could encourage or discourage their sharing with me.Affirming one other statement is to the highest degree ac grappleledging and encouraging each other and reassuring exclusives of their worth and value. averment is communicated throug h positive manner of speaking, praise and gestures. Some guardianship settings use jump stunned groups, staff meetings and appraisals as ways of affirming practitioners about their work performance.Aii take up 2 ways how communion can affect relationships in an adult accessible explosive charge setting amongst individuals apply the armed military service, their attentionrs, colleagues and other practitioners.The ability to communicate well is a key skill that modifys me to work effectively with others. converse process is much about listening and receiving subjects as it is about lecture and giving messages. As a compassionate worker I contend to be skilled in twain aspects. My parley skills will develop and become more effective as I gain understand in my work enjoyment, learning from observing more experienced colleagues. acquire from others, seeking for advice and using jump be wholly part of this process. During my work with service users there wil l be specific situations where good parley skills are particularly demand.Sharing informationIn a vexation setting it is vital that information is shared appropriately between workers to enable each member of team to carry out his or her role effectively. I will also need to share information with service users and their relatives. Sometimes the information might be of a sensitive nature, much(prenominal) as when breaking bad news or dealing with hidden information, and I will need to be especially sensitive. In the course of my work I will need to arrest out information, pass on information and listen information.Providing support colloquy is the main way in which I continue to sustain relationships and build this up. As a health and social care worker I will need to offer support to service users and their families and this is enabled through both communicatory and fool-language(a) communication. I will need to listen, as much as Ispeak and the use of appropriate and non intrusive touch can convey to sense of being supportive.Aiii Using the table be piteous, identify deuce-ace ways of visualizeing out the communication and phraseology needs of an individual. For each method, hunt how effective it is at establishing the needs of the individual. contracting/ find the item-by-item. Asking/Observing is probably the best way of establishing the individuals communication and language needs as this would immediately al dis tell aparted me to establish their usual language, if they are visually or hearing impaired etc.Check the caution plan for the individuals communication needs. The Care plan can be a good source of information on the needs of the resident, simply if attested incorrectly due to human error this method becomes ineffective.If the first 2 dont provide me with the needed information I could ask residents family, friends, doctor or other professionals who bind worked with the individual. This is some other effective method, only to be used if the first two fail.Aiv define three factors to consider when promoting effective communicationProximity.Physical distance the bring out(p) you recognize a someone the closer I am apt(predicate) to be physi recally. Closeness can encourage sharing. Positioning chairs at an locomote rather than side by side makes it physically easier to talk to a nonher somebody. Sitting directly opposite is more formal and can feel confrontational. Sometimes a table between me helps a person feel protected. Yelling from one room to another doesnt aid communication.Orientation. torso position leaning forward can communicate that you are interested, only if too close might invade body space. twist away can show lack of interest , but rest directly opposite a person can be too direct, where being atan angle can provide a facilitative space.Posture.Behaviour folded arms can look defensive and discourage communication. Friends and family without realising, oft mirror the other pe rsons posture during conversation, which is thought to join on a sense of familiarity. Standing over a person who is set might feel patronising or threatening.Av make three verbal and three non verbal communication methods and styles that a social care worker may use in an adult care setting.Communication is a convoluted process do up of many different elements to do with verbal and non verbal language. These are reflected in a lam of communication styles and methods. Communication is also a two-way process that must(prenominal)(prenominal) take into consideration the reactions of others and respond appropriately. To be a skilled communicator and voice of communication I must pay close attention to my mouth communication and actions, as well as the words and actions of others.Verbal communication. Its about the choice of words being spoken, but also the way the words are said.Vocabulary. Choosing words that are appropriate to the service users level of understanding is au thoritative. Perhaps English is not their first language, or they have communication difficulties associated with a physical condition. At the same time, I need to be aware of not being too simple and sexual climax across as patronising.Tone of voice. Tone of voice concerns the ruttish message being conv warmheartednessd alongside the spoken words. When these dont match, people can become aware of my emotions and will pick up whether I am irritated or anxious, for example.Pitch of voice. Pitch of voice concerns how down(p) or high my voice sounds.Speaking in a low voice can be calming and soothing, but too low and I can sound boring. In contrast, a high convulse can sound shrill and be unpleasant to listen to.Non verbal communicationNon-verbal communication is a form of communication that take steer almost subconsciously, that is, without being aware of thinking. It provides clues about the meaning of spoken language. form language. Body language relates to the way my body ref lects my thoughts and feelings. This can add speech pattern to my words, but if I dont unfeignedly mean what I am saying it can also reveal a truer and irrelevant message beneath my words. For example, ex removeing, how fascinating might sound as though I am interested, but body language of tapping fingers, poor eye contact and stifled yawns betrays I am actually bored.Gestures. Gestures are signs made with the hands and arms to illustrate or emphasise my words or to stand in place of words. People often gesticulate during conversations without really thinking about it. I might see someone gesticulate while talking on the phone, even though the person receiving the call cannot see their gestures. Some gestures are understood across many different countries of the world, much(prenominal) as thumbs up, meaning good news, but not all the gesture are universal and instead of clarifying a message, could create a confusion.Eye contact. Eye contact is very beta and sometimes it is dif ficult to know if a person is telling the honor unless I can look into their eyes. Holding someone gaze is a sign of intimacy, but to do so with a person I dont know well can feel uncomfortable, even threatening. During most conversations it is normal for my gaze to flit to and from anothers face. When work with service users who have communication difficulties it can help to exaggerate elements of non-verbal communication to provide more clues about my spoken message.Avi beg off why it is important to respond to an individuals reactionsduring communication.The following qualities will help to respond appropriately to the communication of others. Awareness of how my communication is being received. Look for nonverbal cues that indicates the recipients interest and understanding and equally those that indicate misconstrue or boredom.Sensitivity to tune into my recipients emotional responses to my words. flexibility to change the way I am saying something in order to clarify my m eaning and increase understanding.Communication techniques. Some communication techniques care with the process of responding to the reactions of others.Echoing. Echoing is a technique where I repeat congest what a person has said in a way that both pinchs my understanding of their words and also affirms the underlying feeling being expressed. For example, if a distressed resident of a care home tells me she thinks someone has stolen items from her room, I might say, It must be upsetting for you to think someone has been impede with your personal belongings.Mirroring. Mirroring is a communication technique used to improve vibrancy with another person. In many skids it happens naturally, where one person reflects the other persons physical positions and mannerisms, their tone of voice, word use and communication style.Asking questions. If I want a person to express their ideas and feelings I am best to ask open questions which invite broader responses. How are you feeling at on ce Is and example, where a service user is free to respond in a way they choose. If I ask a closed question the reception is usually reduced to one word, for example Are you feeling better to solar day? Invites a yes or a noAvii Explain how an individuals background can influence the way theycommunicate.Communication is all about sharing with one another and yet each person communicates slightly differently according to their different background and experience.The impact of differences. kind is something to be celebrated and enjoyed, but our differences can also lead to misinterpretation and different interpretations of the same communicationCultural background. Cultural differences refer to a variety of different influences, such(prenominal) as family background, peer group, religion, and ethnicity. These all black market a part in shaping the way a person views the world and spin dot it. Cultural differences are revealed by particulars attitudes, value and practices, all of which have bearing on how a person communicates and understands the communication of others. For example, if an individual comes from a family where it is usual to make decisions through noisy and alter discussions, this person might find it difficult to accept an order without question.Individual personality. Although individuals share personality traits in common with others, the unique make-up of these and the way they operate together is individual to that person. One individual might be quiet and reserved, another enthusiastic and bubbly and this will affect the way each communicates and responds to communication.Levels of agency. All communication requires a certain amount of confidence to speak up, make a statement, or share with others through spoken or create verbally words. Sometimes a person has had their confidence undermined by a previous experience of communication, such as being misunderstood, or laughed at for mispronouncing a word, or perhaps an experience from c hildhood, such as failing their English exams. Confidence builds up over time but can be knocked down in seconds by a unreflective or unkind response.Competence in communication skillsLiteracy skills refer to a persons competence in reading, writing and speaking in a particular language. The service users I work with may be a different levels of competence in literacy and need to be communicated with a level they can cope with. Some adults struggle with literacy and may feel embarrassed by their difficulties. As well as literacy skills, some individuals will have better access to and be more competent using information and computer technology (ICT) than others. I should not assume that everyone I have dealings with at work has access to the internet and email, or mobile phones, or that they are competent in using such technology.Aviii Identify three examples of barriers to communication and explain how you could overcome each barrier. barricade sender speaks different language. Ove rcome to have a translator or a dictionary barrier poor or incomplete information selection. Overcome to give as many details possible Barrier hearing difficulties, visual difficulties. Overcome to seek for medical advice and find a way of communication Barrier sender cannot express message clearly, I speech or writing. Overcome to use body language and sign language Barrier distraction. Overcome to change the environment, to focusAix Describe two strategies that you could use to clarify misunderstandingCommunication is a complex process and Health and social care is a complex area, so it is inevitable that misunderstandings will arise from time to time. When a. Is understanding happens it is important to have a range if methods to clarify the situation and improve communication.Adapt my message Sometimes the message needs to be said or indite in a different way. Perhaps the tone need to change, or the message style. The language I have used might need to be simplified. Maybe a ph one conversation has been unsatisfactory in some way, but a face to face meeting would help establish better communication.Change the environment It might be necessary to make changes to the environment to enable better communication. For example, if I am conducting a meeting in an office where people are constantly coming in and out, or the phone relieves ringing, I will need to find a quieter place to speak.Ask for feedback In most situations it is acceptable to encumbrance the flow of conversation with the person I am speaking with to check that I have understood correctly what is being spoken about. Equally, I can check that the person I am communicating with can hear me or understand me.Ax A social care worker wants to enable more effective communication with individuals using the service. Explain how they could access extra support or service that they may be helpful.There is a range of support available to enable effective communication with the service users I work with an d members of their family. Importantly, individuals need to be informed about these services and be able to access them. For example support available via local authorities and services, such as NHS and adult social services departments. Help is also available from national charities, such as ICAN, for speech and language needs and the national Autistic society for those with autism. The Citizens Advice situation (CAB) is another source for advice and assistance on advocacy, translation and interpretation. in appendix there may be projects operating in local areas and these are likely to be advertised at a local program library or community centre, or in a health centre. Communication support tends to include these categories speech and language services translation and reading services language service professionals (LSP) advocacy services.Task B case studyYou are a social worker and a service user, Hannah, tells you she is unhappytaking her medication. She thinks she does n ot need it and so she is throwing it away. You know from her care plan that Hannah does not need to take the medication regularly and gets confused. Hannah begs you to keep this hugger-mugger and not to tell anyone especially her daughter, who she sees regularly, as her daughter will be very angry.Bi How would you explain the term mysticity to HannahI would say to Hannah that mysteriousity refers to the need to handle personal information in ways that are appropriate, honorable and professional and meet legal requirements. And it is my duty of care to look after her and to inform the appropriate people about possible situations when she might be at risk. In this case, not taking medication could be a risk for her mental health and I need to say to my managers in first instance and to seek for medical advice or other professional advice if need it and to explain all this to Hannah. And also that might need to involve family if necessary or if it specified in Care plan.Bii Descri be the possible tensions that may arise between telling others or Hannahs decisions and keeping this information totally confidential.The relationship I built with service users and their families are central to my care role. If I share their personal information with others who have no need or right to know I risk breaking their trust in me. Hannah also needs to know thee are secure systems and procedures operating in the care stating to protect confidential information. Some information must be kept confidential for sentry go reasons. For example, some service users as categorised as vulnerable adults, such as a person with special needs whose wearer outs might need to be protected from a relative who abused them in some way in the past.Biii Describe ways to maintain confidentiality in day to day communicationA great deal of information will pass around at my work placement through conversations, hand-over reports, letters, written reports and emails. Someof it will be confidenti al and I need to know how to manage this appropriately in a care setting. If I am unsure whether information is confidential, ask a senior member of staff. verbalise information Oral information can be transferred via face to face conversations, or over the phone. These might take place during meetings, or in less formal settings. If I need to discuss a confidential matter with a service user, family member, or with a colleague or visiting practitioner, I have to make sure I find somewhere private where I will not be break off or overheard. In care settings it is not generally the constitution to discuss confidential matters over the telephone, unless I can verify the person is who they claim to be. Never leave confidential messages on an answering machine. Do not at any time be tempted to gossip about confidential work matters.Paper information Personal records including notes, reports and letters concerning individual service and their families should be kept together in a file which is locked in a safe place. A lockable filing cabinet is inky safe if keys are not left lying around. Equally, rooms with keypads are not secure if the door has been propped open. To be aware of leaving documents around such as diaries, telephone messages and faxes if these contains confidential information. Many organisations have a policy that personal records must not be removed from their workplace, because could be lost, seen by others, damaged, or the information could be taken and used wrongly.Electronic information These days great deal of information is stored and transferred electronically, via computer. Computer files should be protected using passwords which are only shared with authorised individuals. Care must be taken to close private documents after use, to prevent individuals who are passing from catching sight of the screen. To be vigilant when transporting information between computers via memory pens or discs. To make sure the memory pen doesnt get lost and that the information doesnt remain on the spartan drive of the computer it was played on.Biv Explain when and how a social care worker should get advice aboutconfidentialityAnytime need it.We can always ask our superiors for advice, read policies and procedures and talk with appropriate bodies. When we are not sure about a situation or a person we should always take over check first with our manager and to go to their files or documents and find out more information. We can always ask HR department as well.